Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Our Commitment to Privacy
At BNB Finder, we are committed to protecting your personal information and being transparent about how we collect, use, and share your data. This Privacy Policy applies to all users of our platform.
Introduction
BNB Finder Limited ("we," "our," or "us") operates the BNB Finder platform. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services.
Scope of This Policy
This Privacy Policy applies to information we collect through our website, mobile applications, and other online services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
Legal Framework
We comply with the Data Protection Act, 2019 of Kenya and other applicable data protection laws. For users in the European Union, we comply with the General Data Protection Regulation (GDPR).
Information We Collect
We collect several types of information to provide and improve our Services to you.
Personal Information
- Name, email address, phone number
- Profile information and preferences
- Payment information (for hosts only)
- Communication preferences
Property Information
- Property details and descriptions
- Photos and media uploads
- Location and amenity information
- Pricing and availability data
Automatically Collected Information
- Device information (IP address, browser type)
- Usage data and analytics
- Cookies and similar technologies
- Location data (with consent)
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our Services
Communication
To send service-related notifications and updates
Customer Support
To respond to your inquiries and provide support
Personalization
To personalize your experience and show relevant content
Analytics
To analyze usage patterns and improve our Services
Legal Compliance
To comply with legal obligations and prevent fraud
Legal Basis for Processing
We process your personal information based on: (1) Your consent; (2) The necessity to perform our contract with you; (3) Our legitimate business interests; (4) Compliance with legal obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Secure data centers and infrastructure
Your Responsibility
- Keep your account credentials secure
- Log out after using shared devices
- Be cautious of phishing attempts
- Report suspicious activity immediately
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We regularly review our data retention practices.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. We will respond to all legitimate requests in accordance with applicable laws.
Access & Control
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your data
Additional Rights
- Right to object to processing
- Right to data portability
- Right to opt-out of marketing
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@bnbfinder.ke. We may need to verify your identity before processing your request. We will respond to your request within 30 days.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Age Restriction
If you are under 18, you must not use our Services or provide any personal information to us. If we learn that we have collected personal information from a child under 18, we will delete that information immediately.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Update Notification
Notification Method
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
Email Notification
For significant changes, we may also notify you via email or through our Services.
Continued Use
Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
Mailing Address
BNB Finder Limited
Data Protection Office
Nairobi, Kenya
Data Protection Officer
Our Data Protection Officer oversees compliance with this Privacy Policy and data protection laws.
Contact DPOYour Privacy Matters
We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy was last updated on January 1, 2026.